INDIANAPOLIS (AP) - IBM Corp.'s plan to fix problems with Indiana's privately run welfare system calls for more face-to-face help for clients and no longer "forcing" them into a self-service options such as telephone call centers and online applications. The IBM plan lists 36 problems to be fixed such as "inaccurate and incomplete data gathering" and "incorrect communications to clients." The Associated Press obtained a copy of the plan. Clients, their legislators and advocates have complained that the new system loses documents, misses telephone appointments and has lengthy hold times. A spokesman for the Indiana Family and Social Services Administration says the agency's goal is to make the eligibility system better for the state's 1.2 million clients for food stamps, Medicaid and other benefits. (Copyright 2009 by The Associated Press. All Rights Reserved.)
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