In Your Corner: Waiting For Service

By Ryan Elijah

May 11, 2012 Updated May 11, 2012 at 7:01 AM EDT

In January, a drunk driver lost control of his car on Bull Rapids Road - he survived, but a utility pole wasn't as fortunate.

"We had live wires on the ground. They were sparking and could have caused a fire", said Elizabeth Wegmann.

It turns out I&M and Mediacom share the pole. Within a day a new pole was constructed and I&M's lines were moved off the ground, but neighbors were surprised when the rest of the work never got finished. Last week the Mediacom cable was still on the ground from the January wreck.

" within a week we thought they would be taking care of this. We've given them the benefit of the doubt, but we would like this resolved", said Wegmann.

The Wegmann's were told not to move or mow around the cable, which is a bit of a problem considering its now on the ground for about 100 yards. There's also been concern that a farmer will have trouble accessing the field without going over the cable.

Elizabeth Wegmann and her husband have called Mediacom several times over the past four months, but without any luck. They even had one woman that was mad at them.

"just one, she was obviously having a very bad day", said Wegmann.

We reached out to Mediacom and to ask about the problem and the response was immediate. The company said they take these issues very seriously and they weren't sure how this fell through the cracks.
A technician spent several hours at the site, for which the Wegmann's were grateful.

The Wegmann's now have their property back and were very grateful for our help and the Mediacom worker that spent hours stringing the cable. The company should be commended for how quickly they addressed the problem once brought to its attention - but it is hard to explain the problems on the customer service end. It would seem one phone call should have helped the Wegmann's clean up a problem they didn't cause.




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