Study: Airline Industry Complaints Drop in 2013

Study: Airline Industry Complaints Drop in 2013

April 7, 2014 Updated Apr 7, 2014 at 12:16 PM EDT

Consumer complaints about the airline industry declined in 2013 compared to the previous year, according to the Airline Quality Rating.

The annual study looks at a variety of criteria, and weighs the performance of the nation's top 15 airlines. Find out more by watching the video below. (Video may not display on some mobile devices)





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