I just came from Ricker's Gas Station #55 @ 5916 St. Joe Rd.
As I usually do on a cold blistery day, put my credit card in the pump, made my selection and proceeded to sit in my Ford Ranger as the gas filled my tank.
I watched and waited as my gas seemed to be taking an extremely long time to fill. I got out to look to see if the pump had kicked off, not having heard it, and noticed the strong smell of gasoline. I took the nozzle out of the truck to hang it on the pump to find it was still dripping as though it were still running, not completely turned off!
As I looked under my feet, I was standing in a huge puddle I thought was water, but realize no, gasoline! I reached for my receipt, which said 33.124 gallons, fuel sale $100.00 !!!! My truck can not hold this much gas. That's when it all came together...
I went into the station and explained that there was a faulty pump and that someone best go put something on the large puddle of gasoline. The clerk picked up the phone to call, I assume the owner or manager and left a message for the to call her back. She said "don't go anywhere" and I assured her I wasn't. shortly someone called her back and I heard her say, they are responsible. I then said as she was on the phone, did I hear you correctly, I am responsible? She said yes. I told her I'd be speaking with an Attorney! I came back to photograph the gasoline and the pump. I have attached pictures. I am so angry with this person and their lack of concern, not to mention $100 worth of gas that I actually received maybe half in my vehicle!
This station owner has lost a good customer.
I would imagine this person has insurance and I would guess this is one of those things that should be covered. I have multiple vehicles that I gas up here weekly, with no thought of gas prices. I have been a loyal customer for several years.
This owner didn't even have the common courtesy to speak with me as to what had happened, much less offer to compensate me for the overage of gas that I did not receive! This is just not right...anyone have a suggestion as to what can be done to re-coop any of this money?
Renee Y Curneal
Fort Wayne, IN